Frequent questions

About the shop

  • How can I create an account?
-Go to the top right of the page and click on the user icon and then click on the "create account" link and fill in the fields with the required information.
  • Where are your offices located?
-Ciencias 45, Escandón I Secc, Miguel Hidalgo, 11800 Mexico City, CDMX
  • What are the store hours?

-From 9:00 a.m. to 4:00 p.m.

  • What payment methods are accepted?
-Secure online payment with debit/credit card
-Pay in cash/window with Citibanamex
-Pay in cash/window with BBVA Bancomer
-Pay in cash/window with Santander
-Pay in cash at OXXO
  • Why can't I continue with the payment process?
-If your order has not been carried out, we recommend verifying your payment method.
  • How do I use a discount coupon?
  • Is it possible to combine coupons?
  • How do I get my invoice?
-If you require an invoice, at the time of your order select the invoice option.

About orders

  • Where can I find information about my order?
-If you created an account, you can check your order in the "order history" of it. You can also check it in the confirmation email you provided.
  • Is it possible to change an address during the checkout process?
-Only during the process of your order can you change your address.
  • I chose the option to pick up the product. What time can I go to pick it up?
-In a schedule from 9:00 a.m. to 4:00 p.m.
  • Where can I find information about shipments and deliveries?
-You can check in the order confirmation email or in your account. For more information, consult the shipping and delivery section.


  • How can I contact you?

-You can contact us by phone at the following number: 55 5276 8300

-And via email: